In both situations, these business people gave their undivided attention to my niece. They demonstrated empathy and understanding, while paying close attention to her needs and reactions. When you think about it on the simplest level, isn’t that what customer service is all about?
Service like this not only speaks volumes about their character, but certainly creates a warm environment that my niece and others continue to patronize again and again. It is these businesses and their employees that become part of your extended family. You see them often interacting with your child, as if they were visiting relatives or family members. You become close to them and they become close to your child as well as you. Let’s face it, you can’t help but want to know these exceptional people who help others to have a better quality of life. If you miss out on friendship, you miss out on life.
In knowing these people, you create a network of individuals and other families with the same needs. Each family or individual can share their experiences, frustrations, triumphs and lessons learned in a support network. It is through this sharing that helps parents cope with their child’s disability in a positive, compassionate, and results-oriented manner.
Author Lewis Carroll once said: “One of the deep secrets of life is that all that is really worth doing is what we do for others.” Yes. There will always be those that don’t get it or don’t care; however, there are many that do get it and do care. And, it is those people whose human decency and understanding make you believe that your child will be okay in this world…and so will you. It’s a comfort to know that these people exist and willingly share their kindness and understanding with those who need it the most.
Joseph T. Pillittere Jr. is a Little Valley resident. He is a former Lewiston resident.