Niagara Gazette — Sheila Kee, the hospital's vice president and chief operating officer, took a lead role in Memorial's bid for the designation.
She said the health home is not a physical place but rather a community coming together to make sure that some of Niagara County's most vulnerable people receive the care they need.
"We have built, together, a beautiful mosaic," Kee said.
And the support services will also help patients advance themselves in ways outside of their health, Kee said.
"It's not just coming in to clinics," Kee said. "We're going to get them working in jobs they can feel proud of."
The Niagara Falls Memorial Health Home offices will be run out of a space on the seventh floor of the hospital's parking ramp. Those offices will act as a home base for the health home's Medical Director Amarpreet Grewal-Bath, M.D. and Administrative Director Vicki Landes, R.N., B.S.N. From the offices, Grewal-Bath and Landes will work to coordinate care and information to make sure that patients are taking medication, paying their bills and have a safe place to live.
Grewal-Bath said she is excited about the potential this program has to help people suffering from chronic ailments and challenges such as mental health issues and addiction.
"It will be the ultimate reward to see a patient turn his or her life around just by connecting to the resources we have to offer with our health home," Grewal-Bath said.
Mayor Paul Dyster, who spent many hours at NFMMC following around his father - a physician - said that the health care world has changed drastically in the last few decades.
"We moved into some kind of health care model where somehow we started to look at the doctor's office and the hospitals as businesses and ourselves as customers, which is the wrong way to look at this," Dyster said.
Memorial's home health program is proof that the industry is beginning to circle back to the individual care of days past, Dyster said.
"Really what we should have been trying to strive for is the creation of a partnership between patient and doctor," he said.