Niagara Gazette

Local News

February 26, 2008

TELETECH: 340 jobs to be slashed

Work force cut by more than half; layoffs set for April

Teletech Holdings, Inc. this week informed employees in Niagara Falls of its plan to substantially reduce the workforce at its downtown call center.

In a notice delivered to employees on Tuesday, company officials announced their intention to cut 340 of the 610 full-time positions at their Niagara Falls location at 333 Rainbow Blvd. North.

Additionally, in a letter sent to the mayor’s office Tuesday, Teletech officials said 82 temporary/seasonal employees will be let go after a seasonal project wraps up May 2.

While the notification letter on the 340 cuts describes the layoffs as “permanent,” a spokesperson for Teletech said the company is hopeful additional work will be found in the coming weeks to keep some or all of the employees on the job beyond April 26, the date in which the layoffs are supposed to take effect.

“We have no plans to close the site at this time,” company spokesperson K.C. Higgins said on Tuesday. “We are actively looking for work to put there. We are not walking away from Niagara.”

Teletech has been providing customer management services to clients from its location inside the former Pleasuredome nightclub since 1996. The parent company provides customer management and call center services to various public and private clients, including companies involved in the global broadband, cable, financial services, health care and media industries. The company currently has 90 call centers in 20 different countries worldwide.

Higgins said a change in the business needs of one of its larger clients resulted in less demand for services provided by employees at the Niagara Falls call center. Higgins declined to disclose the identity of the client in question.

“This is a very normal ebb and flow of business,” she said.

Higgins said the reduction in work volume was not a reflection on the work ethic or performance of the employees at the Niagara Falls call center. To the contrary, Higgins said the company views the quality of the workforce in Niagara Falls as a selling point in its bid to secure additional work for employees in Niagara Falls.

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