Niagara Gazette —
After one of my first classes a couple of years ago, a gentlemen in the class couldn’t understand why he could no longer move his mouse on his brand new laptop. I looked at it quickly but had to get to another class some distance away. I told John, in his mid 80’s, that I would stop by the next day to help him with his computer.
The next day we looked at his owner’s manual to find out how to enable and disable the mouse. With a couple of keystrokes we had the mouse working again. Before we found the solution, he had decided that his computer was a piece of junk and that this problem could never be fixed. He had poured over the manual before I worked with him and tried to figure out what every button on the keyboard would do. What caused the problem in the first place was touching the “hotkeys” in a certain combination. These keys are the very top row of your laptop. While these keys are important, it’s best for those who don’t understand them to not touch them.
Seventy-eight year old Julia called me about a year ago very upset after speaking with her internet service provider for over an hour on the telephone. She told me she was just about in tears and ready to throw her computer out the window. After she calmed down she was able to explain her problem, and we had her back online in about five minutes. She had taken her laptop with her some place, and when she returned home and plugged it in, she was no longer connected to the internet. Most times our internet connections are set to automatically connect. For some reason the connection was not recognized. Over the telephone Julia was able to follow my instructions and was up and running in just a few minutes. She was a happy camper and no longer wanted to toss her computer.