A new dining experience is in the works for visitors, staff members and volunteers at Niagara Falls Memorial Medical Center.
During a press conference Tuesday, Niagara University President the Rev. James J. Maher and Memorial President and CEO Joseph Ruffolo announced plans to create a modern cafe bistro to replace the hospital's current cafeteria.
Officials said Niagara University's College of Hospitality and Tourism is working with the medical center and Cannon Design on the project's development.
Officials said the yet-to-be-named bistro will be designed to improve work flow and enhance the customer experience while serving a variety of new menu choices in a comfortable, modern setting. The College of Hospitality and Tourism also will work with Memorial to introduce current best practices in customer service to the new facility, according to officials.
“This new program will benefit our students by giving them hands-on opportunities to apply what they’ve learned in class to an operational facility that serves a tremendously diverse customer population,” Maher said. “In turn, Memorial will have an opportunity to take advantage of some of the latest research into food service and customer service best practices. This collaboration speaks to our Vincentian mission by supporting service learning activities in which students reach out with compassion to serve people's basic needs. This partnership is embodies the eternal values of St. Vincent de Paul, combining the heart of a servant with a commitment to excellence in all that we do.”
Gary D. Praetzel, Ph.D, the dean of Niagara’s College of Hospitality and Tourism Management said that, in addition, the university will identify or develop a customer service curriculum and help train Memorial staff in that curriculum.
“Memorial Medical Center has truly transformed itself,” Praetzel said. “You see and feel the difference when you immediately enter the hospital. This is a cutting-edge community resource transforming the quality of life in this neighborhood and our entire region and we are proud to be contributing to the overall quality of the experience delivered by Niagara Falls Memorial Medical Center.”