Niagara Gazette

Columns

December 8, 2013

CITY DESK: Missing Mom's already

(Continued)

Niagara Gazette — I asked him what it was like for a smallish, family owned place to try to compete with the glitzier, bigger box food outlets. 

He took it all in stride, essentially saying as far as he was concerned, when it comes to the restaurant business, more is merrier. 

He also spoke confidently about the quality of the product at Mom's, saying he'd put his restaurant's food and its staff up against any of those run-of-the-mill chains. 

“I believe a place like this builds up a loyal customer base and the customers stay loyal,” Catanese said during our interview back in 2011. “But, you have to treat them right. We treat them like family. A lot of our customers are like family to us.”

Indeed, they are, have been for decades. 

There's still a possibility Catanese and company will find a new location and reopen under the Mom's moniker someplace else. 

It seems as though Jim and his wife, Pat, aren't exactly set on getting back into the restaurant business anytime soon. 

So, at this point, it appear as though there's only a couple of weeks left to enjoy a breakfast special, some homemade pie or a comforting cup of soup. 

I'm guessing the place will be pretty packed right up until its final hour. 

Corporately owned mega restaurants often miss a key ingredient to success - making sure customers feel at home while they are away from home.

Mom's never missed the mark in that regard. 

Of course, Catanese and company stayed in business for as long as they have because they have good business sense too.

That is, sense enough to know that when a large group of hungry customers with money walk in your door, you don't make them wait or send them away, you find places for them to sit, eat and enjoy.  

Contact City Editor Mark Scheer at 282-2311, ext. 2250.

Text Only | Photo Reprints
Columns
  • NIA Higgs, Norma mug HIGGS: A cupcake gets the Niagara Beautification Commission spotlight Not a cupcake per se, but a cute shop in LaSalle operated by a "sweet" lady who is a real dynamo when it comes to running a business.

    July 28, 2014 1 Photo

  • NIA Glynn, Don mug [Duplicate] GLYNN: A key factor in luring the convention A natural wonder in the nation's oldest state park isn't the lone factor for selecting Niagara Falls as a convention site.

    July 27, 2014 1 Photo

  • SINGER: Regional poetry and sad realities If that isn't (or wasn't) poetry, I don't know what is! I'm referring to the self-satisfied, sluggish trot of ice chunks emanating from Lake Erie in early May 2014 -- sauntering, it felt, along the lovely Niagara.

    July 27, 2014

  • NIA Smith, Doug and Polly LETTERS FROM THE ISLAND: Quest for an appointment comes up short We're rolling up our sleeves for Quest. The Big Mac of blood tests, the Tops of tourniquets, the Sears of screenings, opens on our Island at Monday's crack of dawn.

    July 26, 2014 1 Photo

  • NIA Davis, Vincent mug VINCENT DAVIS: Pledge your allegiance to the Slurpee, America's treat By now you must be aware that it is, in fact, summer. And since summer is a season not characterized by any obvious weather events (sometimes it's hot for days in a row, sometimes you get a bunch of rainy days and chilly nights) but instead activities, I'd like to bring attention to an underrated staple of summer sun enjoyment: Consuming the brain freeze-inducing snack classic, the Slurpee.

    July 26, 2014 1 Photo

  • NIA Hamilton, Ken mug HAMILTON: Popeye's '7-Minute' guide to educating southerners -- and me! Writer Mark Twain said that when he 14, his father was so ignorant that he could hardly stand to have the old man around. But upon turning 21, Twain said that he was astonished by how much his father had learned in just seven years.

    July 25, 2014 1 Photo

  • NIA DeLuca, Michele mug DELUCA: Wegmans call warns of bad fruit I was humming to myself the other day, getting ready for work on a lovely summer morning, when I decided to check my messages on the house phone. I hit the play button and heard a message from Wegmans warning me about some fruit that I had bought at their store. As quick as that, a message with the scary potential to change my life or the life of someone I love.

    July 24, 2014 1 Photo

  • NIA Glynn, Don mug GLYNN: Ortt jumps on drive to repeal the SAFE Act It was a no-brainer for North Tonawanda Mayor Rob Ortt, a Republican candidate for the 62nd Senate District seat, to join the forces to repeal the state's SAFE Act.

    July 24, 2014 1 Photo

  • Verplank: Turn back the clock at the Porter Cup

    July 24, 2014

  • NIA Bradberry, Bill mug BRADBERRY: Tourists attracted here by history, beauty, politics As my friend and colleague, writer Don Glynn has so artfully portrayed over the decades, "For many years after the dawn of aviation, U.S. presidents visiting Western New York started at the Niagara Falls Airport. The reason: The main runway here was longer than that of the Buffalo airport and could easily accommodate Air Force One, the presidential aircraft."

    July 23, 2014 1 Photo

Featured Ads
House Ads
AP Video
Traditional African Dishes Teach Healthy Eating The Carbon Trap: US Exports Global Warming 13 Struck by Lightning on Calif. Beach Baseball Hall of Famers Inducted Israel, Hamas Trade Fire Despite Truce in Gaza Italy's Nibali Set to Win First Tour De France Raw: Shipwrecked Concordia Completes Last Voyage Raw: Sea Turtle Hatchlings Emerge From Nest Raw: Massive Dust Storm Covers Phoenix 12-hour Cease-fire in Gaza Fighting Begins Raw: Bolivian Dancers Attempt to Break Record Raw: Israel, Palestine Supporters Rally in US Raw: Air Algerie Flight 5017 Wreckage Virginia Governor Tours Tornado Aftermath Judge Faces Heat Over Offer to Help Migrant Kids Kangaroo Goes Missing in Oklahoma More M17 Bodies Return, Sanctions on Russia Grow Raw: Deadly Tornado Hits Virginia Campground Ohio State Marching Band Chief Fired After Probe Raw: Big Rig Stuck in Illinois Swamp
Opinion
House Ads
Night & Day
Twitter News
Follow us on twitter
Hyperlocal Search
Premier Guide
Find a business

Walking Fingers
Maps, Menus, Store hours, Coupons, and more...
Premier Guide
Front page