Niagara Gazette

Columns

December 8, 2013

CITY DESK: Missing Mom's already

(Continued)

Niagara Gazette — I asked him what it was like for a smallish, family owned place to try to compete with the glitzier, bigger box food outlets. 

He took it all in stride, essentially saying as far as he was concerned, when it comes to the restaurant business, more is merrier. 

He also spoke confidently about the quality of the product at Mom's, saying he'd put his restaurant's food and its staff up against any of those run-of-the-mill chains. 

“I believe a place like this builds up a loyal customer base and the customers stay loyal,” Catanese said during our interview back in 2011. “But, you have to treat them right. We treat them like family. A lot of our customers are like family to us.”

Indeed, they are, have been for decades. 

There's still a possibility Catanese and company will find a new location and reopen under the Mom's moniker someplace else. 

It seems as though Jim and his wife, Pat, aren't exactly set on getting back into the restaurant business anytime soon. 

So, at this point, it appear as though there's only a couple of weeks left to enjoy a breakfast special, some homemade pie or a comforting cup of soup. 

I'm guessing the place will be pretty packed right up until its final hour. 

Corporately owned mega restaurants often miss a key ingredient to success - making sure customers feel at home while they are away from home.

Mom's never missed the mark in that regard. 

Of course, Catanese and company stayed in business for as long as they have because they have good business sense too.

That is, sense enough to know that when a large group of hungry customers with money walk in your door, you don't make them wait or send them away, you find places for them to sit, eat and enjoy.  

Contact City Editor Mark Scheer at 282-2311, ext. 2250.

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